GLPI HELPDESK PDF

GLPI HELPDESK PDF

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October 7, 2020

GLPI is a free IT Asset Management, issue tracking system and service desk system. This open . “GLPI est un outil d’inventaire de parc informatique et de Helpdesk, lancé en et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called “tracking” functions, but. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows.

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Please fill out the glpo fields to share the details of your proposed solution. It’s not totally translated and not all the documentation is finished. First you need to make sure you have Debian or Ubuntu is installed and updated after that you will need to install six pieces of software:.

Follow learning paths and assess your new skills.

Introducing the client-server model. Just go-through every menus and explore things.

Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories. Knowledge base articles and FAQ management [15].

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Leave a Reply Cancel reply Your email address will not be published. Managing the rules of affectations.

How to install GLPI(Helpdesk and asset Management Software)

Solving administration console-based issues. You would like to propose a solution that is not yet on the Open Source Guide? Secondly, Partners would financially support the association, in order to ensure the necessary software development. Useful scripts that make our everyday life easier.

Both modules were easy enough to use and did the job. This page was last edited on 27 Novemberat Pretty good IT management tool. This is a great tool combining if you wish IT inventory and Helpdesk. Query OK0 rows affected 0.

GLPi Reviews and Pricing –

The few shortcomings that you have been able to perceive in each version, always solve them and bring much more improvements with each version, there is a large community that supports and helps the continuous improvement of the tool. It is important to emphasize you can do both, since I don’t know any other product that allows this.

At the Helpdesk section, we can add tickets. The systems’s functionalities help IT Administrators to create a database of technical resources, as well as a management and history of maintenances actions. The projects it is available as Gantt type trees and graphics. An excellent incident manager, software control and inventory management!

GLPi can be use from small to very large organizations. Users can declare incidents or requests based on asset or not thanks to the Helpdesk feature. Is a excelente IT solution for helpdesk. The interface allows two kinds of searching mechanisms: Query OK1 row affected 0.

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How to install GLPI(Helpdesk and asset Management Software) – Techbast

Being able to define our own hardware would be nice Overall: Deploying agents on Linux operating systems. Working with the inventory. Troubleshooting problems related to agents. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff to link the interventions made to the users and equipment, and can obtain a complete history of maintenance.

Save my name, email, and website in this browser for the next time I comment. The previous Tracking is only possible for technicians and administrators. Connecting your feedback with data related to your visits device-specific, usage data, cookies, behavior and interactions will help us improve faster. Deploying agents on mobile devices. The best tool of all, for the management of Tickets.